Why SERVPRO for Fire Damage & Repairs

3/6/2020 (Permalink)

Residential Fire Damage

One of our recent customers was a family that experienced a house fire that started in the child's bedroom. The smoke & heat of the fire, and the  soot absolutely ruined the houses inside walls, ceilings, electrical wiring, their bedroom closets, bathrooms, and all ceilings and floors.

The smell of fire lingered for weeks. Because SERVPRO is not only a First Responder to assess damages, work together with the homeowner and their insurance adjuster, we have built a large skilled set of teams that differ in their skill set so SERVPRO was able to Assess, Demo, and fully repair this home.

As we would communicate each step to the home owners, they became very relieved knowing what to expect next. I watched this family go from being stressed over such loss, to showing hope and smiles on their faces as their home was cleaned, deodorized, encapsulating their inner framing inside their home, then rebuild their homes drywall, floors, and all the internal details of their home, staying true to the SERVPRO goal which is "Like it never even happened." This also included removing personal belongings, cleaning them using our ESPORTA Cleaning System which is a very new Technology we invested in to protect and return valuable personal belongings which saves Insurance Adjusters, Agents Companies thousands of dollars as well.